Frequently Asked Questions (FAQ)

A: The dimensions of our equipment, including bouncy castles and soft play packages, are listed on the product pages. In addition to the listed size, please allow at least 5 feet at the front and back, and at least 2 feet on each side, to ensure a safe setup.

A: Yes, our soft play packages and bouncy castles can be set up indoors, which is great for unpredictable weather! Just make sure to check the height of the venue’s ceiling to ensure there’s enough clearance for the equipment. The heights of all our products are listed on the website.

A: If it's raining or the weather is particularly bad, please contact us. We’ll work together to determine whether we can still proceed or whether we should reschedule. In some cases, we may reach out to you first if we foresee weather-related issues.

A: It’s best to book as early as possible to ensure availability, especially during busy periods. However, we will always do our best to accommodate last-minute bookings whenever possible.

A: If you cancel with notice before 6 pm the day before your booking, there is no cancellation charge. However, if you cancel with very little notice (other than for very bad weather), a £25 cancellation fee may apply.

A: Our team will handle the entire setup and takedown process. We’ll ensure that everything is securely installed and give you a quick safety briefing before leaving the equipment in your care.

A: This depends on the specific package or castle you’ve hired. For soft play, it’s designed for toddlers, so keep the group small for safe play. For bouncy castles, capacity depends on the size of the unit, but typically 6-12 children can bounce at a time.

A: Yes! We prefer setting up on grass as it allows us to secure the equipment with stakes. We also use ground sheets under the soft play and bouncy castles to protect your lawn.

A: Yes, but we’ll need to secure the equipment using sandbags instead of stakes. If you need a setup on concrete or other hard surfaces, please let us know in advance so we can bring the necessary equipment. There may be a small additional charge for this service.

A: We typically deliver in the morning and collect later in the day, but if you require longer hire or multiple days, just let us know when booking, and we’ll work out the details.

A: Yes, you can, but please remember that you are responsible for the safety of all users. Be sure not to overload the equipment in an attempt to maximize earnings, as this could lead to accidents or damages.

A: Absolutely! Safety is our top priority. All of our equipment is regularly inspected, cleaned, and maintained. When we deliver, we’ll review all safety guidelines to ensure everyone has a fun and safe experience.

A: All of our bouncy castles come with shower covers, and our extension leads are showerproof, so light rain won’t be an issue. However, we recommend that you stop using the equipment during heavy rain for safety reasons.

A: Yes, bouncy castles and some soft play equipment require electricity to keep them inflated. We provide a 50-foot extension cord, so you'll need a power outlet nearby. The blower uses very little electricity—about the same as a hairdryer.

A: Delivery times can be arranged to suit your schedule. We typically deliver in the morning and collect in the evening, but we’re flexible. Let us know your timing needs in advance, and we’ll do our best to accommodate.